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Westnet's implementation of Genesys and Virtual Hold Technology has improved the organisation's management of inbound calls without losing the person-to-person customer service that it is renowned for. The callback system that allows customers to retain their position in the queue, maximising person-to-person customer interaction and the lack of need for customers to punch callback numbers on their phone keypad are just some of the unique attributes of the system that has helped Westnet maintain its high customer service performance levels. |
